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Total Care IT Support
Total Care IT Support
In this Internet Age the business landscape has changed. Whether you like it or not due to high-speed broadband, smart phones, tablets and many other advances in technology over the last decade you are now more than ever reliant on your IT Infrastructure. It is no longer the case that you can cope without access to e-mail for more than a few hours. In addition in these challenging economic conditions, many companies are looking at ways of reducing costs and being able to predict their IT expenditure.
Urban Truant’s "Total Care" package has been designed to ensure that your company's IT systems are proactively monitored 24/7/365, in order to help any system downtime to a minimum. Through the use of sophisticated "software agents" that are installed on your servers and workstations we can constantly monitor your infrastructure, automatically alerting us to issues, giving you total peace of mind.
As a part of your on-going "Total Care" support we will work with you to formulate an IT strategy to keep your business up to date with new technology whereever possible trying to future proof your IT Infrastructure. We will provide network monitoring and system health checks on a regular basis. Rather than reacting to issues we will provide proactive maintenance, so you can be sure your IT Infrastructure is working at its optimum.
With "Total Care" you will also have a single point of contact for all your IT issues, and all problems will be dealt with under documented Service Level Agreements.
As a part of our "Total Care IT Support" package we also arrange a number of on-site Pro-active days, where we perform housekeeping duties and provide IT advice and guidance for your business.
How Will my Business Benefit?
Being covered by Urban Truant's Total Care package means you can focus on what's important to your business, sound in the knowledge that your IT Infrastructure is being proactively monitored 24/7/365.
What's The Cost?
Per month (+ VAT)
Server (SBS or multi-role server)
Server (Database server or single role server)
includes all network equipment, for example switches, modems, routers, Wireless Access Points. We will also troubleshoot any connectivity issues for example, cabling or wireless issues.
are not covered under "Total Care" – however we will fix issues as "best endeavours". All hardware should have a valid warranty from the manufacturer. Urban Truant will replace parts as sent by the manufacturer, and all labour is included in the "Total Care" package